John Smith returned to New York from a vacation from Puerto Rico. He told his friends he can communicate with people over there but he assumed that the people and the business behavior there are not organized. He took his experience at a department store in San Juan, the capital as an example. The sales man didn't served his customers in order that made John Smith quite angry.
It shows a communication breakdown in this event. Though John Smith can speak Spanish, he doesn't understand and notice the nonverbal cultural cues. He met a polychronic concept of time when he expected a monochronic pattern of communication.
This kind of scene happens anywhere monochronic and polychronic concept of time meet. It's just a different cultural structuring and meaning of time in communication.
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